We’re passionate about our business, it’s built on a solid, reliable infrastructure .
Ensuring we can meet any of our customers needs, promptly and efficiently.

Privacy Policy

This privacy policy sets out how Courier Direct and Shift Courier collects, stores, processes and protects any information that you give Courier Direct when you use this website, or when you make contact with courier direct via email, post or telephone.

Courier Direct / Shift Courier is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Courier Direct / Shift Courier may change this policy from time to time by updating this page. You should check this page regularly to ensure that you are happy with any changes. This policy was last updated on 22nd May 2018.

What we collect

We may collect the following information:

* Name and job title

* Your contact information including telephone number, email address and postal address

* The contact information of your clients or suppliers or other parties we may be delivering to or collecting from including contact name, email address and postal address

* Demographic information such as postcode, preferences and product interests

* Other information relevant to customer surveys and/or offers

Data retention

We will hold your data for a maximum period of 36 months after the date at which we last had contact. At the end of that retention period, your data will be deleted completely.

Explaining the legal basis we rely on

The law on data protection sets out six ways which a company may collect and process your personal data. Having analysed our customer database and business model we have assessed that Legitimate Interest is the primary basis. This is because by your interactions with our company and website we believe you may be interested in our services.

What we do with the information we gather

We use this information to understand your needs and provide you with a better service, and in particular for the following reasons:

* Internal record keeping
* We may use the information to improve our products and services
* We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

Sharing of personal data

We only share personal data with team members and suppliers who provide relevant supportive services to our business. We do not sell or rent your information to third parties. Team members are required to comply with current data protection legislation. Their use is defined as data processors.

Rights over your personal data

Article 5(1) of UK GDPR outline the UK GDPR principles
The following rights apply to individuals within the UK GDPR legislation :

The right to be informed
The right of access
The right to rectification
The right to erasure
The right to restrict processing
The right to data portability
The right to object

Rights in relation to automated decision making and profiling

Where any subject access request is made there is a requirement to prove identity before any information is divulged. This may involve physical presence with accompanying ID. Where a request to “Be forgotten” is made, this can only be complied with if there are no other legal frameworks that overrule GDPR (e.g. HMRC, FCA, etc.).


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

* We may make contact with you from time to time, to update you of products and offers from Courier Direct. We do so on the legal basis of Legitimate Interest. If you'd prefer not to receive such emails, you are free to remove consent by writing to or emailing us at business.support@shift.online

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We will not use your personal information to send you promotional information about third parties.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please email us at: 

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above email address. We will promptly correct any information found to be incorrect.

Contact Us

Call us anytime
0117 952 1111
Courier Direct
Teamed with Shift Courier
Part of the Yodel Group
Office 4, 219 Kensington High Street
London, England, W8 6BD
Tel:0117 952 1111

Business Hours

  • Monday-Friday: 7am to 5:30pm
  • Saturday: Closed
  • Sunday: Closed